Privacy Policy for LoadLess

1. Introduction

LoadLess ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using our App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Username - Required for account identification
• Email address - Optional, used for account recovery and notifications
• Name - Required, displayed to other users in your house/group
• Password - Encrypted and hashed, never stored in plain text

2.2 User-Generated Content

To provide our core functionality, we collect and store:

• Chore Information - Names, descriptions, due dates, priorities, categories, and complexity levels
• Shopping List Items - Item names, quantities, and notes
• House/Group Names - Names of shared spaces you create or join
• Invitation Codes - Codes used to join houses/groups
• Comments and Notes - Any additional information you add to chores or items

2.3 Device Information

For push notifications and app functionality, we collect:

• OneSignal Player ID - Device identifier for push notifications (optional)
• Device Type - Operating system and device model
• App Version - Current version of the app for support purposes

2.4 Usage Information

We collect information about how you use the App:

• Experience Points and Levels - Gamification data for tracking progress
• App Activity - Chore completions, assignments, and interactions
• IP Addresses - Collected for security, debugging, and fraud prevention
• API Request Logs - Logged for security monitoring and debugging

2.5 Authentication Data

For secure access to your account:

• JWT Tokens - Access and refresh tokens stored locally on your device for secure session management

3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management - Creating, maintaining, and managing your user account
• App Functionality - Providing chore management, shopping list, and house/group collaboration features
• Notifications - Sending push notifications about chore assignments, due dates, completions, and house activities
• Gamification - Tracking experience points, levels, and earned rewards to enhance user engagement
• Security - Detecting and preventing fraud, abuse, security threats, and unauthorized access
• Improvement - Analyzing usage patterns to improve app features, performance, and user experience
• Support - Providing customer support and responding to your inquiries

4. Data Sharing

4.1 With Other Users

To enable collaboration features:

• Your chores and shopping lists are visible to other members of your house/group
• Your name and activity (chore completions, level ups, rewards) may be visible to house members
• You can control what information is shared by managing your house memberships

4.2 With Third-Party Services

4.3 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. We only share data as described in this policy to provide our services.

5. Data Storage and Security

5.1 Storage Location

Your data is stored on secure servers. Our servers are located in Germany

5.2 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption in Transit - All data transmitted between the app and our servers uses HTTPS/TLS encryption
• Encrypted Password Storage - Passwords are hashed using bcrypt and never stored in plain text
• Secure Authentication - JWT tokens with expiration for secure session management
• Access Controls - Authentication and authorization mechanisms to restrict data access
• Secure Backend - API keys and security tokens stored securely in environment variables

5.3 Data Retention

• Account Data - Retained until you delete your account
• User-Generated Content - Retained until you delete it or delete your account
• Logs - Retained for up to 30 days for security and debugging purposes
• Deleted Accounts - All associated data is permanently deleted within 30 days of account deletion

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access - Request a copy of all personal data we hold about you
• Right to Deletion - Request deletion of your account and all associated data (right to be forgotten)
• Right to Correction - Update or correct your personal information at any time
• Right to Portability - Export your data in a machine-readable format (JSON)
• Right to Objection - Object to certain processing activities, such as push notifications
• Right to Restrict Processing - Request that we limit how we use your data

How to Exercise Your Rights in the App

• Access Your Data - Use the "Export Data" feature in your profile settings
• Update Your Information - Edit your profile in the app settings
• Delete Your Account - Use the "Delete Account" option in your profile settings
• Disable Notifications - Turn off push notifications in your device settings or app settings

7. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately at privacy@loadless.app. We will take steps to delete such information from our servers.

If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.

8. Push Notifications

Push notifications are optional and can be enabled or disabled at any time. We use push notifications to:

• Notify you about new chores assigned to you
• Remind you about upcoming chore due dates
• Alert you when chores are completed by house members
• Notify you when new members join your house
• Celebrate level-ups and achievements

You can disable push notifications by:

• Turning off notifications in your device settings
• Disabling notifications in the app settings (if available)
• Uninstalling the app will also stop notifications

Disabling notifications will not affect other app functionality.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a notice in the App for significant changes
• Notify you via email if the changes materially affect your rights (if you have provided an email address)

Your continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using the App and delete your account.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all inquiries within 30 days.

11. GDPR Rights (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Access (Article 15) - You can request access to all personal data we hold about you
• Right to Rectification (Article 16) - You can request correction of inaccurate or incomplete data
• Right to Erasure (Article 17) - You can request deletion of your personal data (right to be forgotten)
• Right to Restrict Processing (Article 18) - You can request that we limit how we process your data
• Right to Data Portability (Article 20) - You can request your data in a structured, machine-readable format
• Right to Object (Article 21) - You can object to processing of your data for certain purposes
• Right to Withdraw Consent - If processing is based on consent, you can withdraw it at any time

Legal Basis for Processing

We process your personal data based on the following legal bases:

• Contract - Processing necessary to provide app functionality (chores, shopping lists, house management)
• Consent - Processing for push notifications (you can opt-out at any time)
• Legitimate Interest - Processing for security, fraud prevention, and app improvement

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.