LoadLess is a chore management app that helps you and your household stay organized. We respect your privacy and your right to control your personal data.
If you wish to delete your account and all associated data, please follow the instructions below.
How to Request Account Deletion
Step-by-Step Instructions:
- Gather Required Information
Make sure you have the following information ready:
- Your username (the one you use to log in)
- Your email address (the one associated with your account)
- Send an Email Request
Compose an email to privacy@loadless.com with the subject line: "Account Deletion Request"
- Include Required Information
In your email, clearly state:
- Your username
- Your email address (must match the one in your account)
- A clear statement that you want to delete your account
- Wait for Confirmation
We will verify your identity by confirming that the email address matches your account. Once verified, we will process your deletion request and send you a confirmation email.
Required Information
To process your account deletion request, we need the following information:
Information You Must Provide:
- Username: The username you use to log into your LoadLess account
- Email Address: The email address associated with your account (must match exactly)
Important: The email address you provide must match the one registered in your account. If you're unsure which email is associated with your account, you can check your profile in the app.
What Data Will Be Deleted
When you request account deletion, the following data will be permanently removed:
⚠️ Permanent Deletion - This Action Cannot Be Undone
The following data will be permanently deleted:
Account Information:
- Your user account and profile information
- Your username
- Your name
- Your email address
- Your password (already encrypted/hashed)
User-Generated Content:
- All chores you created (names, descriptions, due dates, priorities, categories)
- All shopping list items you created
- All comments and notes you added
- All houses/groups you created (if you are the only member)
Membership and Activity Data:
- All your house/group memberships
- Your experience points and level progress
- All rewards you earned
- Your activity history
Device and Notification Data:
- OneSignal Player ID (push notification identifier)
- Authentication tokens
Important Notes:
- House Ownership: If you own a house and are the only member, the entire house (including all chores and shopping items) will be deleted. If other members exist, house ownership will be transferred to the oldest remaining member.
- Assigned Chores: Chores assigned to you will be unassigned (not deleted) so other house members can reassign them.
- Shopping Items: Items you marked as "bought" will have that information cleared, but the items themselves will remain in the shopping list.
- Processing Time: Account deletion is typically processed within 7 business days after verification.
What Happens After Deletion
- You will receive a confirmation email once your account has been deleted
- You will no longer be able to log into your account
- All your data will be permanently removed from our systems
- You can create a new account at any time if you wish to use LoadLess again
Alternative: Delete from the App
If you are still logged into the LoadLess app, you can delete your account directly from the app:
- Open the LoadLess app
- Go to your Profile/Settings
- Select "Delete Account"
- Follow the on-screen instructions
Note: This method requires you to be logged in and will delete your account immediately after confirmation.